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The new IHG One Rewards loyalty program is now available!
Sign up and start earning points when you stay at Iberostar Beachfront Resorts and 17 other brands with more than 6,000 IHG hotels and resorts worldwide. Members can enjoy exclusive benefits such as priority check-in, late check-out, and exclusive member rates, among others.
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Cookie Policy
HOW WE USE COOKIES AND PROCESS YOUR BROWSING DATA.
We use cookies on this website. If you use our website without disabling cookies, you hereby consent to our use of cookies.
What is a cookie?
A cookie is a file that is placed on the devices that connect to the website. Although cookies are often only used for technical purposes, cookies may allow a website, among other things, to store and retrieve information about the browsing habits of the user or their device and, depending on the information they contain or how the computer is used, can be used to recognize the user.
Some cookies are controlled and managed by the website owner (first-party cookies) and others are processed by third parties (known as third-party cookies) because, for example, they provide a tool or functionality that is integrated into the website.
Some cookies are deleted when you quit your browser (session cookies), while others are saved on the user’s computer and may be accessed for a longer period of time (persistent cookies).
What types of cookies do we use and why?
On this website we use the following types of cookies:
1. Technical cookies or cookies that are indispensable to provide services.
These cookies are processed by us or third parties and allow the user to browse a website, platform or application and use the different options or services they provide, including those that are used to manage and operate the website and activate its functions and services such as, for example, monitoring traffic and data communication, identifying the session, accessing restricted areas, remembering the items added to their cart, completing the payment process, managing payment, controlling any fraud linked to service security, completing event sign up or participation requests, counting visits for the purposes of invoicing the licenses for the software which allow the service to operate (website, platform or application), using safety elements during browsing, storing contents for video or audio broadcasting, enabling dynamic content (for example, loading animation for a text or image) or sharing content on social media.
This category also includes cookies used to manage advertising spaces for technical reasons such as edited content, how often ads are shown and to monitor the origin of the potential customer when responding to an advertising link from an associated website to affiliate marketing programs.
These cookies are exempt from compliance with obligations set forth by article 22.2 of law 34/2002 on information society services and e-commerce – LSSI -.
|
COOKIE |
PROVIDER |
ADDITIONAL INFORMATION |
|
PAYMENTS-AMAZON |
Amazon Online Spain SL |
More info at: |
|
CLOUDFARE |
Cloudflare, Inc. |
More info at https://www.cloudflare.com/en-us/privacypolicy/ |
2. Personalization cookies.
We use personalization cookies to optimize the user’s experience on our website. They allow us to configure our website and services according to user preferences and the general characteristics of the user’s computer. For example, the browser and its version, the operating system, etc.
These cookies are used to, for example, remember parameters chosen by the user during their visits, adapt the website content to the language and location, and maintain the status of registered users.
Users may accept or reject the use of these cookies in the cookies control panel.
|
COOKIE |
PROVIDER |
ADDITIONAL INFORMATION |
|
DYNAMIC YIELD |
Dynamic Yield Ltd. |
More info at: |
|
WEBPHONE |
IP Web Services SL |
More info at https://www.webphone.net/legal |
| CRAZYEGG | Global Travel Solutions Group, Inc. |
More info at https://www.crazyegg.com/terms |
| STAY WANDERFUL | Smart Parity System SL | More info at https://www.staywanderful.com/privacypolicy |
| TEALIUM | TEALIUM INC | More info at https://tealium.com/privacy/ |
| LLAMAMEGRATIS | IP Web Services SL | More info at https://www.webphone.net/legal |
3. Analytics cookies:
These cookies are processed by us or third parties and are used to count the number of users in order to measure and analyze statistics about how users use the services offered. In order to do this, we analyze user browsing on our website and use this information to improve the products and services we offer.
Users may accept or reject the use of these cookies in the cookies control panel.
Third-party cookies: Below is a list of third parties that process information collected by these cookies:
|
COOKIE |
PROVIDER |
ADDITIONAL INFORMATION |
|
GOOGLE ANALYTICS |
Google, Inc., 1600 Amphitheatre Parkway. Mountain View, CA 94043. USA |
More info at: https://support.google.com/analytics/answer/6004245 You can disable these cookies by installing the opt-out browser add-on available at: https://tools.google.com/dlpage/gaoptout?hl=es |
|
HOTJAR |
Hotjar Ltd, with registered address at Level 2, St Julians Business Centre, 3, Elia Zammit Street, St Julians STJ 1000, Malta, Tel. +1 (855) 464-6788. |
More info at https://www.hotjar.com/legal/policies/privacy You can disable HOTJAR cookies by following the instructions set forth by Hotjar Ltd at the following link: https://www.hotjar.com/opt-out |
| GOOGLE TAG MANAGER | Google, Inc., 1600 Amphitheatre Parkway. Mountain View, CA 94043. USA |
More info at https://www.google.com/analytics/tag-manager/use-policy/ |
| TEALIUM | TEALIUM INC | More info at https://tealium.com/privacy/ |
4. Behavioral advertising cookies:
We also use cookies that allow us to analyze user browsing habits, develop specific profiles and display personalized advertisements appropriate to their profile.
In order to ensure our advertising is adapted and relevant to the user, we use behavioral advertising programs online. Companies that participate in behavioral advertising programs can display advertising based on the user’s interests, derived from the information generated by how they use our website or by third-party participants in the program. Said companies can install a cookie on a user’s browser to identify them as part of a pertinent audience. They can also detect if the user has visited our website previously by installing a tracking cookie.
Our business communications, website, mobile applications or other online assets may also contain tracking pixels or codes that, once activated, may generate cookies or may be read or modified in your browser’s cache. These pixels and cookies are used to generate or modify unique identifiers and track the actions of the user or email recipient on our website. They are used for marketing and analytics purposes.
For more information about online behavioral advertising and how to manage your browser’s privacy settings to reject this type of processing, go to https://www.youronlinechoices.eu
Users may accept or reject the use of these cookies in the cookies control panel.
Third-party cookies: Below is a list of third parties that process information collected by these cookies:
|
COOKIES |
CONTROLLER |
ADDITIONAL INFORMATION |
| TEALIUM | TEALIUM INC | More info at https://tealium.com/privacy/ |
| INGENIOUS | Ingenious Technologies, AG, with registered address at Französische straße 48, 10117 Berlin, Germany. | More info at https://ingenious-basic.de/en/datenschutzerklaerung/ |
| AFFILIRED | Edificio NTIC, Pol. Parc BIT, Carrer Ada Byron, s/n, 07121 Palma, Balearic Islands | More info at https://www.affilired.com/privacidad/ |
|
DOUBLECLICK |
Google, Inc., 1600 Amphitheatre Parkway. Mountain View, CA 94043. USA |
More info at http://www.google.com/policies/technologies/ads/ and https://support.google.com/adsense/answer/2839090?hl=en. You can deactivate DoubleClick cookies by visiting the DoubleClick opt-out page (in English): http://www.doubleclick.com/privacy/dart_adserving.aspx |
|
YOUTUBE |
Google, Inc., 1600 Amphitheatre Parkway. Mountain View, CA 94043. USA |
More info at http://www.google.com/policies/technologies/ads/ |
|
|
Facebook, Inc., with registered address at 1601 Willow Road, Menlo Park, CA 94025 USA |
More info at www.facebook.com/ads/website_custom_audiences/. More details about the cookies Facebook uses at https://www.facebook.com/help/cookies/?ref=sitefooter. More information about deactivating Facebook cookies at https://es-es.facebook.com/help/cookies/ or as described at https://www.facebook.com/about/privacy/en. |
|
|
Twitter, Inc., with registered address at Alezander House, Cygnet Way, Rainton Bridge, Tyne & Wear, DH4 5RA, UK. |
More info at https://twitter.com/privacy?lang=en |
| KRUX | Salesforce.Com Emea Limited, with registered address at Village 9. Floor 26 |
These cookies allow us to achieve the following purposes: Cross Device: This links browsing sessions from the same registered users when carried out from different terminals (for example, if the user starts browsing from a computer and continues from a smartphone). The cookie is anonymous and only states that it regards a registered user, but does not contain information identifying him/her. Sharing Data: Allows browsing data to be shared with the businesses with whom we share an audience. The shared information is anonymous and only works to identify that party as a relevant audience. Reidentification: Only if the user has given consent for his/her personal data to be used to elaborate profiles. The information generated by the browsing will be linked to his/her profile and may be used to generate notifications or to send marketing communications. https://www.salesforce.com/products/marketing-cloud/sfmc/salesforce-dmp-privacy/ |
|
AMAZON-ADSYSTEM |
Amazon Online Spain SL |
More info at https://www.amazon.es/gp/help/customer/display.html |
|
BING ADS |
Microsoft Inc. With registered address at One Microsoft Way, Redmond, WA 98052, USA |
More info at https://privacy.microsoft.com/en-us/privacystatement/ |
|
YANDEX |
Ulitsa Lva Tolstogo 16, Moscow, Russia 119021 |
More info at https://yandex.com/legal/privacy/ |
| KAYAK | Kayak Europe GMBH, with registered address at Fraumünsterstrasse 16, 8001 Zürich, Switzerland | More info at https://www.kayak.es/privacy |
| TRIPADVISOR | Tripadvisor Ltd, with registered address at 7 Soho Square, West Central, London, W1D 3QB, United Kingdom | More info at https://tripadvisor.mediaroom.com/US-resources |
| HOLIDAYCHECK | HolidayCheck Group AG | More info at https://www.holidaycheck.de/datenschutz |
You can get more information about transfers to third countries that, if applicable, are made by the third parties identified in this cookie policy in their corresponding policies (see the Third-Party Cookies section).
5. COOKIES FOR PROFILING AND ADVERTISING ADDRESSED TO AUDIENCES ON SOCIAL MEDIA:
With your consent, we use all the cookies that you have allowed us to install in order to define different user profiles according to your interaction with our website. We use these profiles to group, on Facebook and in line with our commercial objectives, our guests and users who are also Facebook users. By using the Facebook Audiences feature, we show ads about our products and services that are tailored to the commercial profile of the group or audience to which they are addressed. We also show these ads to other Facebook users who are not included in the defined audience, but who have a similar profile.
You can obtain more information about profiling and advertising addressed to audiences on social media in the POLICY ON PROFILING AND ADVERTISING ADDRESSED TO AUDIENCES ON SOCIAL MEDIA You can accept or reject the use of cookies for this purpose in the COOKIES SETTINGS PANEL. If you reject it, your data will not be processed to this end, and you will not receive personalized commercial communications when you use Facebook.
FAQS
How long is the data held for?
Some cookies are deleted when you quit your browser (session cookies), while others are saved on the user’s computer and may be accessed for a longer period of time (persistent cookies).
Third-party cookie expiration date: You can learn more about how long cookies are kept by the third parties identified in this cookies policy in their corresponding policies (see the links provided in the Third-Party Cookies section).
Are cookies anonymous?
Cookies installed by third parties may collect personal browsing data, such as IP addresses or online identifiers by said companies to be used for marketing or other purposes. You can learn more about the personal data processing carried out by the third parties identified in this cookies policy, if applicable, and about how you can exercise your rights in their corresponding policies (see the links provided in the Third-Party Cookies section).
When it comes to us, the information collected by cookies can only be associated to a specific user if said user is identified on the website. If this is the case, said data will be processed in compliance with that which is established in our customer and guest privacy policy.
If you authorized the Iberostar Group to create a business profile with your personal data, the information collected by these cookies will be included in your profile in order to personalize our services, offers and business communication with you. This information will be processed in compliance with the privacy policy applicable to the creation and use of business profiles by the Iberostar Group.
Affected users may exercise their right to request access, rectification or deletion, limitation of processing and portability of their data, as well as to oppose its processing and to file a complaint with a supervisory authority at any time.
More information about personal data protection at our privacy portal.
How can I manage my cookies?
You can manage cookies through the cookies control panel on our website.
You can also allow or block cookies and delete your browsing data (including cookies) from the browser you use. Consult the options and instructions offered by your browser. Keep in mind that, if you accept the cookies policy of third parties, you must delete them through your browser.
- Chrome,http://support.google.com/chrome/bin/answer.py?hl=es&answer=95647
- Explorer, http://windows.microsoft.com/es-es/windows-vista/block-or-allow-cookies
- Firefox, http://support.mozilla.org/es/kb/habilitar-y-deshabilitar-cookies-que-los-sitios-we
- Safari,https://support.apple.com/kb/index?q=manage+cookies&src=globalnav_support&type=organic&page=search&locale=es_ES
To disable the use of third-party advertising cookies, you can visit the webpage of NAI, the Network Advertising Initiative. English website
To control the pixels or tracking codes included in our emails, you can configure your email to stop automatically downloading remote content or images.
If you disable cookies, you may not be able to use all our website’s functions.
Remember:
1. You can request points for confirmed reservations, up to six months after the clients' arrival at the hotel.
2. Please verify whether the points have already been allocated to your account by reviewing the following sections:
3. For some tour operators, you have the option to enter your StarAgents code directly into your booking. For detailed instructions on how to do it correctly, click here
Booking details
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